xbagy's Privacy Policy

1 Information Collection

xbagy collects various types of personal information during account registration, use of services, and when you communicate with us. This information helps us provide you with the best possible service.

1.1 Information You Provide Directly

The information you provide yourself includes:

• Full name and username
• Email address
• Date of birth (for age verification)
• Residential address
• National ID or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)

1.2 Automatically Collected Information

When you use our platform, the information collected automatically includes:

• IP address and device identifier
• Browser type and version
• Operating system information
• Time and date of website access
• Record of pages visited and gaming activity
• Cookie and session data

2 Purpose of Using Information

xbagy uses your personal information only for the following legitimate purposes. We do not sell your information to any unauthorised third party.

1. Account Management: To create, verify, and maintain your account — in particular to confirm age verification (for users aged 21 and above only).
2. Transaction Processing: To complete deposit and withdrawal processes, prevent financial fraud, and maintain accurate records.
3. Customer Support: To resolve your issues, answer your questions, and assist you through 24/7 live chat support.
4. Responsible Gaming: To identify signs of excessive gambling and, where needed, to offer limit-setting or account break features.
5. Platform Improvement: To analyse user experience and improve the quality of our services.
6. Promotional Communications: To keep you informed about bonuses, promotions, and important updates (you can opt out of these communications at any time).
7. Legal Compliance: To comply with applicable laws and regulations.

3 Information Sharing and Disclosure

xbagy may share your personal information with third parties in limited circumstances. We ensure that all third parties comply with our privacy standards.

3.1 Service Providers

We work with trusted service providers for payment processing, identity verification, technology infrastructure, and customer service management. These partners receive only the information necessary for their specific tasks and may not use this information for any other purpose.

3.2 Legal Requirements

In the case of a court order, government investigation, or legal obligation, xbagy may provide the relevant information to the appropriate authorities.

3.3 Business Changes

If xbagy undergoes a merger, acquisition, or asset transfer, your information may be transferred to the new entity. In that case, we will notify you in advance.

4 Cookie Policy

xbagy uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the website. Without these, login and payment are not possible.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytical Cookies: Help us monitor website usage and improve the quality of our services.
• Security Cookies: Used to detect fraudulent activity and keep your account secure.

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.

5 Data Security Measures

xbagy uses industry-standard security technologies and practices to keep your personal information secure. Our security measures include:

• SSL Encryption: All data transfers between you and our servers are encrypted using SSL/TLS technology.
• Firewall Protection: Robust firewall systems are used to prevent unauthorised access.
• Two-Factor Verification: Additional verification for account access and large transactions.
• Regular Security Audits: Our systems undergo regular security testing.
• Restricted Access: Only authorised staff can access your information, and they are bound by confidentiality obligations.

Even so, data transmission over the internet is not completely secure. Despite our best precautions, we cannot guarantee complete security. It is your responsibility to keep your account password confidential.

6 Data Retention Period

xbagy retains your personal information only for as long as it is relevant or legally required.

• Active account data: Fully retained for as long as the account remains active.
• Transaction records: Financial transaction data is retained in accordance with legal requirements.
• Closed accounts: After your account is closed, certain information may be retained for a limited period for legal reasons.
• Marketing data: Deleted immediately upon withdrawal of consent.

At the end of the specified period, we securely delete or anonymise your information so that you can no longer be identified.

7 Your Rights

As a user of xbagy, you have a number of important rights over your own personal information. We respect these rights and are committed to upholding them.

7.1 Right to Access

You may request at any time to view the information we hold about you. We will fulfil this request within 30 days.

7.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. Some information can be updated directly in your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information if there are legal obligations.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We will action this request immediately.

7.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

8 Protection of Children and Minors

xbagy strictly follows a 21+ age policy. We do not knowingly collect any personal information from anyone under 21 years of age. Age verification is mandatory during the registration process.

If we learn that a minor has created an account, we will immediately close that account and delete all associated information. If parents or guardians suspect their child is using this platform, please contact us at [email protected].

9 Third-Party Links and Services

Our platform may have connections to third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt). These third parties have their own privacy policies, and those policies will apply when you use their services.

xbagy is not responsible for the privacy policies or data handling practices of these third parties. We recommend that you read the privacy policy of each service separately.

10 Policy Changes

xbagy reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the platform when you log in.
• The "Last Updated" date at the top of this page will change.

By continuing to use the platform after changes are made, you will be considered to have agreed to the new policy. If you do not agree with the new policy, please close your account and contact us at [email protected].

11 Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. Any dispute relating to this Policy will first be attempted to be resolved through discussion. If a resolution cannot be reached through discussion, settlement will be attempted through mediation.

We are committed to maintaining a good relationship with our users and are always willing to reach a fair resolution to any issue.